Selling is a noble profession. The customer is the boss. The customer is the profit; everything else is overhead. Yet sixty eight per cent of all customers quit because of an attitude of indifference on the part of some employee of the business. The time has come to put yourself in your customer’s shoes. One satisfied customer will bring you many more. For many more such ideas…go through the book. It’s simple! Author : By Promod Batra & Vijay Batra Pages : 101 Size : 5½ x 8½ ISBN : 81-900019-8-1 Also available in Hindi.